Terms and conditions of sale relating to the sites, events, products and services marketed by Lem srl

Online sales are subject to the provisions of Legislative Decree no. 185 of 22 May 1999 "Implementation of Directive 97/7/EC relating to consumer protection regarding distance contracts"

1. Subjects. Service provider: LEM srlPiazza San Rocco 13 - 28921 Verbania (VB) - Italy - hereinafter LEM which can avail itself of external suppliers for operational support in the management of orders and payments. For services provided by third parties LEM acts as an engine of booking and intermediary for the services provided and is not a party to the agreements between the guest and the service provider, and has no responsibility or implication towards the user regarding compliance with the terms of the contract. Terms and conditions of sale refer in any case to all types of tickets and/or services booked on the site, whether the service is provided directly by LEM or by other suppliers indicated on the site itself on the service description page. Customer: the person identified by the data entered at the time of the online purchase request and in this regard the guarantees referred to in the following article 6 apply.

2. Object of the service. Booking service for live events and online products and services. The purchase takes place by entering your personal data online and making the payment by credit card (gateway stripe.com), PayPal - online bank transfer (Sofort). The payment method via offline bank transfer may also be available. Payment by bank transfer may not be available for particular promotions or close to the event itself.

The customer checks the availability of places, products or services online, enters their data and reservation and receives a summary email of the data entered, requesting them to complete the payment. Confirmation of the booking or purchase can be immediate or deferred. The reservation (or purchase) is confirmed only upon payment: the electronic booking ticket is created once payment has been made and automatically sent to the customer's email if payment is made by credit card or PayPal - in case of payment by bank transfer, the electronic booking confirmation ticket is sent to the customer's email as soon as the amount is credited to the current account indicated by the supplier.

To be sure of the booking, you will therefore need to wait for the confirmation email with the summary of the data, the CONFIRMED booking number and the BARCODE of the booking ticket.

For online products or services, delivery may be deferred, for example due to the time required to create customized products.

If the customer does not proceed with the payment, the reservation will be canceled and the customer will receive an email notifying him of the cancellation and will therefore have to make a new reservation or purchase, if the seats or products and services are still available.

Once the booking is confirmed, no refunds will be given and no complaints will be accepted due to errors made by the Customer in the phase of entering and/or communicating data relating to the order. On the occasion of particular promotions specified on the site, "refundable" tickets may be activated: to obtain a refund it is necessary to document the objective impossibility of participating in the event by means of a medical certificate or other official documentation.

These additional refund guarantees can be purchased at the time of booking and include an excess of 2.50 euros per ticket.

In the case of booking live events, if the event is canceled due to regulatory provisions, ordinances or otherwise (for example due to health emergencies linked to the Covid-19 epidemic), a voucher will be issued with a value equal to the booking made, valid 365 days for all events organized directly by Lem srl - Vouchers cannot be used for activities or services managed by third parties, for example for catering, transport, rides or anything else.

By purchasing the flexible date option, to be made exclusively at the time of booking, the customer can change the booked date and time up to 8 days in advance free of charge. Simply send an email to info@grottadibabbonatale.it choosing another date from those currently available. In the case of dynamically priced tickets, if the cost of the ticket is higher with the change, the customer will have to pay the difference; if the price is lower, there will be no refund of the price difference.

If no date is available, the customer can request a voucher for an amount equal to the value of the tickets purchased, valid for 365 days for all our events.

If the travel request occurs between 8 and 3 days prior, the change can be made at a cost of €5.00 per booking for digital products or services at a unit price (not per person) - if the change instead concerns events with booking and cost "per person" the change can be applied at a cost of €3.00 per person. It is not possible to request a change to the booking date within 48 hours before the booked date.

In live events, the reservation must be presented at the BOOK CHECKS appropriately indicated on the site with the indication BOOK CHECK. The booking and purchase refers solely to the Lem srl attractions specified on the site as included in the ticket, at the time of booking, on the date and time booked: any free gifts and promotions reserved for ticket holders will be indicated on the site and not they are binding for the organization nor are they to be considered included in the ticket. If the customer forgets the electronic ticket on the day of the event, they can still communicate the booking number or their name to the ticket office, accompanied by an identity document, to carry out the search in the service provider's databases. LEM is not responsible if the customer forgets it is not possible to trace the booking number. When the reservation is presented to the Booking Office and the ticket is delivered, the check-in will be recorded in the system and the visitor will not be able to carry out subsequent check-ins with the same reservation as it has already been used. No replacement tickets or passes will be delivered if the customer loses them once the reservation has been delivered and the tickets have been collected.

To facilitate access to the live event areas, the visitor can also make use of connection services, shuttles, trains, motorboats, buses etc. managed by leading transport companies: LEM offers - if provided - the transport booking service, the provision of the service is under the responsibility of the transport company - At the sole discretion of the organization the transport service may be canceled (due to causes of force majeure, traffic problems, insufficient number of booked passengers etc...), subject to prior communication to the customer, with at least 48 hours' notice. in this case the customer will have the right to withdraw from the booking with reimbursement of all expenses incurred for the live event, or may request to move the booking, without any increase in costs. By accepting these conditions, the customer expressly releases LEM from any and all liability and/or request for compensation following damage to people or things, accidents, misunderstandings, delays, missed connections, loss of objects following the use of the transport services booked and/or used, as well as for damages, injuries or thefts to people, things, vehicles during the event, in all areas with free access or access restricted to possession of the ticket. With regards to travel in the event area, with the acceptance of this document the customer declares to be informed of the obligation to observe the highway code and expressly relieves LEM from any and all liability and/or request for compensation following damage to people or things, accidents, loss of objects and any other inconvenience that may occur in the public or private areas affected by the event and in the related structures. Any medical assistance, recovery, hospitalization, first aid, medication, hospitalization or other interventions, if not covered by the NHS, are entirely at the customer's expense. If the event involves the presence of animals, the customer declares to be informed that it is forbidden to approach, touch or feed the animals and expressly relieves LEM of any and all liability. Those responsible and contact persons for the detention and management of the animal area are indicated on site.

By accepting these conditions, the buyer also expressly declares that the participation of any minors will take place solely under the supervision and responsibility of parents, guardians or responsible companions. LEM is in no case responsible for the services provided by third parties present in the live events, catering services, commercial areas and related commercial points, transport by tourist train, attractions and amusement parks and any and all activities, animation, demonstration, workshop, show not expressly attributable to the attractions managed by LEM. These services are not included in the ticket and will eventually be purchased directly by the customer from the respective suppliers. When completing forms, webforms, questionnaires, surveys, gaming or otherwise, LEM may randomly and at its sole discretion reward users with discounts, products or services, not aimed at encouraging the purchase or objects of minimal value. For gaming activities, LEM will make use of special platforms set up for this purpose, both for registration and participation, and for drawing and winning, without direct control of the drawing or winning activities which will therefore be completely random and entrusted to electronic methods.

3. Prices. Unless otherwise indicated in writing, all prices indicated are "VAT included", where due. An additional cost for online booking services of €1.50 per ticket is applied to online tickets which also include a live part. In the case of dynamically priced tickets, the cost of the ticket may vary based on the booking date, the date booked, the time slot and the number of people booked.

4. Payment. Payment is made by credit card (Visa, Mastercard, PostePay or Carta Aura) through Stripe's online payment gateway with 128 bit encryption system, Stripe-Sofort or via PayPal. The payment gateway is managed by Stripe .com (or PayPal). LEM is not aware of the customer's credit card number. The Customer is informed that the online payment is completed only after, following confirmation of the order by the Customer, the Electronic Money Institute (IME) releases consent to the use of the credit card. In the case of payment by bank transfer, payment is considered completed only once the transfer has been credited to the Supplier's account. The customer can send a copy of the bank transfer in advance by e-mail (lemsegreteria@gmail.com) or by fax to 0323-497349 - highlighting the CRO number. Summary diagram: Phase 1: order submission by the Customer; Step 2: request for Card authorization from Stripe (or PayPal) - or credit the bank transfer made by the customer to the Supplier's account. Phase 3: forwarding the requested product or service to the Customer. Phase 4: presentation of the electronic booking ticket to the Booked Ticket Office on the day of the booked event (and/or to the driver if the ticket also includes transport) - collection of entry passes and access to the booked service (attractions included in the ticket as specified on the booking site). The negative response in Phase 2 will result in the order being blocked. The Customer is informed of the fact that the order and the related payment will be collected by LEM through its information system and - for products or services not supplied directly by LEM - transmitted to the Service Provider. The organizer and the supplier respond directly to the customer for the conformity of the service provided with what is illustrated on the service description page.5. Freebies: online booking may include freebies that are given to the customer by the organization or third parties. In events where the complimentary photo is foreseen, it cannot be combined: therefore it is not possible to request multiple photographs representing the same subjects, or for groups of people in which even just one subject has already been portrayed in other complimentary photographs or for bookings attributable to the same one person, whether they use the same name, with a different email, or different names with different emails, but entered from the same PC, unequivocally identified at the time of booking through the automatic registration of the user's IP. Therefore, if a single booking is artificially divided into multiple bookings for the purposes of the free gift, the bookings identified by the same IP will be unequivocally considered a single booking. Larger groups of users will be entitled to one free photo for every 8 people. The complimentary photo is excluded for bookings of a single person. Participants in our events may also be granted discount vouchers, to encourage and promote the purchase of services or activities managed directly by Lem srl or by third parties: on these third-party activities Lem srl has no direct responsibility with regards to liability, mandatory tariffs or other constraints that those who provide the services purchased at a discounted price by Lem srl customers must comply with. 6. Right of withdrawal. The withdrawal regulations provided for in articles. 64-67 of Legislative Decree 206/2005 (so-called Consumer Code) relating to the rules aimed at protecting consumers in the event of contracts negotiated away from commercial premises or stipulated remotely, is excluded for Proposals concerning services relating to accommodation, transport, catering and leisure pursuant to art. 55 of the same decree: "Art. 55. Exclusions 1. The right of withdrawal provided for in articles 64 et seq., as well as articles 52 and 53 and paragraph 1 of article 54 do not apply: (omissis) b) to contracts of provision of services relating to accommodation, transport, catering, leisure, when at the time of the conclusion of the contract the professional undertakes to provide these services on a specific date or in a pre-established period."

The live events will take place in any weather condition: due to causes of force majeure, explicit requirements by public authorities and/or surveillance and control or particular adverse weather conditions and at the sole discretion of the organization the location of the event may also be moved without notice in another location, always in the same location, in order to still allow the program to take place. The booking times for live entrances, where applicable, may undergo variations due to the influx of visitors or other organizational or logistical causes: in the event of delays, the organization undertakes to extend entrances to the event beyond the established time, so as to allow everyone to access the visit.

However, if a date is canceled by the organizers due to reasons of force majeure which prevent the event from being held in the event of bad weather or for other causes - other than cancellation for health reasons linked to the Covid epidemic (in this case, as specified above, the fee paid for the live part of the events will be refunded via voucher) - the customer will be issued a voucher equal to the amount paid for the live event, to book the visit on another date, for other events organized by LEM srl or for the subsequent edition, if there are no available dates or the customer opts for this solution.

7. Guarantees provided by the Customer. The Customer guarantees, assuming all inherent responsibility and holding LEM, as an intermediary, harmless from any prejudicial consequences, that their data, provided upon acceptance of these general conditions, are truthful and allow the Customer's true identity to be identified himself who also undertakes to immediately inform the Supplier in written form, including by e-mail, of any change in the data provided.8. Limitations of Liability. Any information relating to the products sold by the Supplier is based exclusively on the data published and made known by the respective producers. LEM does not assume any direct, indirect or consequential responsibility in relation to the data provided by the producers or service providers, as well as for injuries, theft or damage suffered by the customer during the visit or in the event areas.9. Communications. The Customer accepts that the notification and communications relating to all online services are carried out by the Supplier in electronic e-mail format (electronic mail), recognizes their full validity and expressly renounces as of now to deny the content of the declarations sent and/or or received in electronic format. The Customer is informed and accepts that LEM keeps archives of the technical Log Files on its systems relating to the traceability of online operations, as well as all the activities carried out on the managed booking sites and recognizes their validity for the purpose of possible reconstruction of the relationships established. The customer expressly authorizes LEM to process personal data for all operations connected to online sales, the processing or customization of online products or services (for example photos, including those of minors, for personalized videos or recording files of video calling services via zoom or other software for which please refer to the relevant privacy regulations) for information on the activities managed by LEM or its partners directly or as an intermediary for communication and booking services, also by sending newsletters and information messages via mobile telephone, regular mail, or other media.10. Applicable law. For all ONLINE SALES services, the law of the Italian State applies exclusively.11. Complaints, information and suggestions Any complaints, requests for information or sending of suggestions can be sent by registered letter with return receipt addressed to: LEM srl Piazza San Rocco 23 - 28921 Verbania (VB) - Italy If the complaint concerns a booking made, always indicate the details of the itself (number, date) and attach a copy of the order confirmation printed or received via e-mail.

Privacy Policy

Your privacy is important to us. This means that we will strive to protect and safeguard any personal data you provide to us. Without this data it will be impossible to reserve a ticket for one of our events or an online service or product for shipping or to communicate information about the program, the weather, the location of the stands, the agreements or the scheduled events. We act in the interests of the participants to our events - to offer them useful information to participate informed and safely in our events - and we process their personal data in a transparent manner.

This document describes how we use and manage your personal data, which we immediately assure you will not be transferred to third parties for commercial purposes. Furthermore, we will provide you with the contact details necessary to contact us in case of questions about your personal data. When booking one of our events we invite you to also read the Terms and conditions of sale section

If you already know us, you will know that Lem srl organizes events, online services and sales of products via e-commerce platforms - particularly for children and families - specifically through the website www.castellodellesorprese.it and offers an online booking service provided through our sites or through other online platforms such as partner sites and social media. Why do we specify this? Because the following information refers to all platforms, to which the same Privacy Policy applies.

This privacy policy applies to any type of information we collect through these platforms or through other means connected to the platforms themselves (for example the emails you send us requesting information).

From time to time we may need to change this Privacy Policy. If you want to stay up to date, visit this page every now and then and you will always know all the latest news. If the changes we make to the Privacy Policy have an impact on you (for example, if we intend to process your personal data for purposes other than those previously disclosed in this Privacy Policy), you will be informed of such changes before the new activities begin.

A necessary note: if you do not agree with this Privacy Policy, you should stop using our services. If you agree, then you are ready to participate in our next event.

What type of personal data does castellodellesorprese.it (and specific sites dedicated to individual events) collect?

We cannot help you book our events if you do not provide us with information. For this reason, when you use our services, there is precise information that we must ask you for, for example your name, contact details and any payment details. You yourself can decide whether to send us special requests (for example, certain options). In addition, we also collect data from your computer, phone, tablet or other device that you use to access our services. This includes your IP address, the browser you use and your language settings. We may also receive information about you through third parties or automatically collect information about you.

Why does castellodellesorprese.it collect and use your personal data?

We do this to help you choose the right event for you and your family, your favorite times and shows and above all to manage your online bookings and to ensure the best possible service, for example to inform you about parking spaces, the weather, the program of the day or any last minute changes. We also use your personal data to contact you and to inform you about discounts and special offers and other products and services that we think may be of interest to you.

How does castellodellesorprese.it share your data with third parties?

There are other parties connected to the services offered by this site present in various ways and for different reasons. The main purpose is to share data relevant to your request for information or your booking. There are also other parties who may receive some data as they are involved in the provision of information and booking services. These include banking institutions, online booking platforms or CMRs, advertising companies or, in some cases, public bodies or other authorities. We do not sell or give away your personal data.

What type of use does castellodellesorprese.it make of social media?

The use of social media can be integrated into the castellodellesorprese.it services in various ways, involving the collection of personal data by us or the receipt of some personal data by the specific social media. In particular, we become aware of your email address if you contact us via messenger, online chat, or if you fill out online forms or questionnaires or participate in online gaming or competitions.

What are the security and conservation procedures that castellodellesorprese.it uses to safeguard your personal data?

We rely on all appropriate and adequate procedures to avoid unauthorized access to data, as well as any improper use of the data processed by us.

How does castellodellesorprese.it manage children's personal data?

Reservations and requests for information are a service that can only be used by people over the age of 18. We handle information regarding minors – for example the number (not the name or surname) of children under the age of three – for discounts or free tickets or when the information is provided to us by their parents or legal guardian, for example to celebrate a birthday or when a photo is published on our social networks. It is important to know that our events take place in spaces open to the public, where photographs or social media are frequently taken, published on various media, directly by us or also by other participants. The publication takes place for purely informative purposes and falls within the right of reporting regarding participation in public events or events open to the public: keep this in mind when you participate in an event, even with minors. Specific online products or services may include the processing of files, images and personal data, including those relating to minors: in this case Lem srl will process the data in maximum security, also using the cloud services of Amazon, Zoom and other primary suppliers.

How can you control the personal data you have shared with castellodellesorprese.it?

You always have the right to review the personal data we have collected about you. You can request an overview of your personal data by email, writing to us at info@grottadibabbonatale.it

Who is responsible for the management of personal data collected by castellodellesorprese.it?

Lem srl based in Verbania Piazza San Rocco 13

What type of personal data does castellodellesorprese.it collect?

Do you need more information? Here is a more detailed description of the data we collect.

Personal data you provide to us.

Castellodellesorprese.it collects and uses the information you have provided to us. When you make a reservation we ask you as basic data for your first name, last name, e-mail address, mobile phone number and the postal code of your city. Optionally, we also ask you for the address or indication of optional or hotel options (for example the hotel where you are staying, to deliver your tickets). To confirm the booking it is necessary to make the payment for which you will be asked for the credit card number, PayPal email or bank transfer. This data, in particular the credit card number, is not disclosed to us but is managed directly by the payment gateways (we have chosen the best worldwide such as Stripe, PayPal, Sofort).

If you want to contact our customer service, or contact us through other means (for example email, telephone, social media), we will also collect information through these channels, integrating the information into our CRM system.

Personal data you provide to us about other people.

If you make a reservation for someone else via this website, or if you give a gift, we ask for that person's personal information and preferences. You must obtain the consent of other parties before providing us with their personal data and preferences.

Personal data we collect automatically.

Even if you do not complete a reservation or contact us through email or online forms, when you visit our site or our platforms we automatically collect some information. For example, your IP address, the date and time you access our service, the hardware, software or browser you use, and information about your computer operating system, application version and language settings . We also collect information about your clicks and the pages you were shown.

If you use a mobile device, we collect data that identifies your device, settings and phone characteristics. When you make a Booking, our system records the means and site through which you made the booking or accessed the site.

Why does castellodellesorprese.it collect and use your personal data?

The information we collect about you is used for various purposes. Here's what your data is for:

Booking our events: First of all, we use your personal data to complete and manage your booking at our events, which is the main purpose of our business.

Customer assistance and information: through our offices we provide assistance to customers to help them choose the right event, organize their day, make a reservation or make any changes.

Marketing activities: We also use your information for marketing activities, including for example:

Use your information to send you news about our future events. You can unsubscribe from marketing communications at any time quickly and easily, just click on the "Unsubscribe" link in each newsletter.

Based on the information you share about yourself, we may show you personalized offers on our sites, on social media, or partner sites or even on search engines or their partner sites and the content of the site viewed by you may be personalized. This information can facilitate your participation in our events, for example by reminding you of an appointment scheduled in the following weeks, or the new edition of an event in which you participated.

When you participate in promotional activities, information about this will be used to manage your participation in these promotions.

Communications with you: we may contact you via email, post, telephone, SMS, WhatsApp depending on the contact method you have chosen. In addition, we will need to manage communications you send to us, for example in the following cases:

Respond to and manage your requests or those of affiliated facilities with which you have booked. If you have not completed a reservation, we may contact you with an invitation to end your reservation. We believe this is a useful additional service that allows you to move forward with a booking without having to re-enter your booking details.

When you use our services, we may send you a questionnaire to find out your level of satisfaction

Even if you have no active reservations, we may need to send you other administrative messages, for example security alerts or to inform you of new upcoming events.

Improving our services: We also use personal data for analysis purposes, in order to improve our services and enrich the user experience. The main objective is to optimize and customize our online platform according to your needs, making it easier and more pleasant to use. We are committed to using pseudonymized data only for analytical purposes.

Legal purposes: finally, in some cases, we may need to use your information to manage and resolve legal disputes, government investigations and compliance checks, to enforce the terms of use of the castellodellesorprese.it online booking service or to comply with legitimate requests by public authorities.

The communication of personal data to castellodellesorprese.it is on a voluntary basis. However, depending on the type of service you want to use, we may only be able to offer it to you if certain personal data is collected. For example, we cannot process your booking if we do not collect your name and contact details.

If we use automated means to process personal data that produces legal effects or significantly affects you, we will take appropriate measures to safeguard your rights and freedoms, including the right to obtain human intervention.

To manage your personal data as described so far, we rely on the following principles:

As regards purposes A and B, castellodellesorprese.it uses as its legal basis the need to process personal data for the execution of the contract, specifically to finalize and administer your booking. If the necessary personal data is not provided, castellodellesorprese.it cannot complete the Booking and cannot provide customer service. As regards the purposes C - D - E castellodellesorprese.it relies on its legitimate commercial interest to provide its services, prevent fraud and improve services. When personal data is used for the legitimate interest of castellodellesorprese.it or of a third party, castellodellesorprese.it will in any case carry out a balance between your rights and interests for the protection of your personal data and the rights and interests of castellodellesorprese.it or of the third part. As regards purpose F, castellodellesorprese.it relies, where applicable, on compliance with its legal obligations (for example legitimate requests from public bodies). Where required by applicable law, castellodellesorprese.it will request your consent before processing your personal data for direct marketing purposes.

If you wish to object to the data processing described above and no direct opt-out mechanisms are available to you, please contact us at the following email address: info@grottadibabbonatale.it

How does castellodellesorprese.it share your data with third parties?

In some cases we will share your personal data with third parties.

Affiliated facilities or services: to complete the Service Reservation or ticket delivery we will need to provide your name, contact and payment details and any preferences or other information you may have indicated when you made the Reservation. We may need to contact affiliated facilities or services and ask them to handle your request. In the event of a dispute regarding your booking, we may need to provide the participating property or third-party service with the necessary information about the booking process to handle the dispute, for example a copy of your booking confirmation as proof of the existence of the Booking.

Third Party Services: We use service companies to manage your data on our behalf. This management serves various purposes, for the booking platform, for sending promotional material or validating the correctness of the email address provided by you during the booking process. Third-party companies are bound by confidentiality agreements and do not have authorization to use your personal data for purposes other than those communicated by castellodellesorprese.it

Payment service providers and other financial institutions: When you or the holder of the credit card used for the Booking requests a charge or cancellation for your booking, we will need to share some information about the booking with the payment service provider and to the specific financial institution, in order to manage the chargeback. For example, we may share a copy of your booking confirmation or the IP address used to book. We may share information with your specific financial institution if we believe it is absolutely necessary for fraud detection and prevention purposes.

Competent authorities: We share personal data with law enforcement agencies when required by law or if absolutely necessary for the detection, prevention or prosecution of fraud or crime, or if we are otherwise required by law. We may need to share personal data with relevant authorities to protect and defend our rights or assets, or the rights and assets of our business partners.

Advertising partners: We share personal data, including your email address, for the purpose of advertising castellodellesorprese.it services through third parties (to ensure that the most appropriate target users receive relevant ads). We are committed to always sharing email addresses in encrypted format so that they can be matched to existing customer databases.

This site may share some of the data collected with services located outside the European Union area. In particular with Google, Facebook and Microsoft (LinkedIn) through social plugins and the Google Analytics service. For the Newsletter service this site uses Mailchimp ( http://mailchimp.com/legal/privacy ). For online bookings use the booking platform www.planyo.com (https://www.planyo.it/privacy.php) - The transfer is authorized and strictly regulated by article 45, paragraph 1 of the 2016 EU Regulation/ 679, for which no further consent is required. The companies mentioned above guarantee their adherence to the Privacy Shield.

Data will never be transferred to third countries that do not comply with the conditions set out in article 45 et seq. of the EU Regulation.

What type of use does castellodellesorprese.it make of social media?

We at castellodellesorprese.it use social media in various ways, for example to facilitate the search for information on events and services in particular for families and children, for the use of the online booking service, to promote partner structures and to advertise , improve and facilitate the use of our services.

Other social media services and features. We may integrate other social media services (such as a message exchange system) to interact with castellodellesorprese.it or with your contacts about our services.

What security and data storage procedures does castellodellesorprese.it implement to safeguard your personal data?

Castellodellesorprese.it processes user data in a lawful and correct manner, adopting appropriate security measures aimed at preventing unauthorized access, disclosure, modification or unauthorized destruction of the data. The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated.

In addition to the owner, in some cases, categories of persons involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies).

The data controller is our company LEM srl - Piazza San Rocco 13 28921 Verbania PI 02380720033

The person responsible for the processing of your personal data is the Legal Representative of the Company, Morena Ferraris, who for the purposes of this law has the following address LEM srl - Piazza San Rocco 13, 28921 Verbania

Cookie Policy

1 - Type of Cookies

1. The castellodellesorprese.it website uses cookies to make the user's browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may concern the user, his preferences or the device Internet access (computer, tablet or mobile phone) and are mainly used to adapt the functioning of the site to the user's expectations, offering a more personalized browsing experience and memorizing the choices made previously.

2. A cookie consists of a small set of data transferred to the user's browser by a web server and can only be read by the server that carried out the transfer. This is not executable code and does not transmit viruses.

3. Cookies do not record any personal information and any identifiable data will not be stored. If you wish, you can prevent the saving of some or all cookies. However, in this case the use of the site and the services offered could be compromised. To proceed without changing the options relating to cookies, simply continue browsing.

Below are the types of cookies that the site uses:

2 - Technical cookies

1. There are numerous technologies used to store information on your computer, which is then collected by the sites. Among these, the best known and most used are HTML cookies. They are used for navigation and to facilitate access and use of the site by the user. They are necessary for the transmission of communications over an electronic network or for the supplier to provide the service requested by the customer.

2. The settings to manage or disable cookies may vary depending on the internet browser used. In any case, the user can manage or request the general deactivation or deletion of cookies by changing the settings of their internet browser. This deactivation may slow down or prevent access to some parts of the site.

3. The use of technical cookies allows safe and efficient use of the site.

4. The cookies that are inserted in the browser and retransmitted through Google Analytics or through the blogger statistics service or similar are technical only if used for the purpose of optimizing the site directly by the owner of the site itself, who will be able to collect information in aggregate form on the number of users and how they visit the site. Under these conditions, the same rules apply to analytics cookies, in terms of information and consent, as provided for technical cookies.

5. From the point of view of duration, temporary session cookies can be distinguished which are automatically deleted at the end of the browsing session and are used to identify the user and therefore avoid logging in to each page visited and permanent ones which remain active on the PC until upon expiration or cancellation by the user.

6. Session cookies may be installed in order to allow access and permanence in the reserved area of the portal as an authenticated user.

7. They are not stored permanently but exclusively for the duration of navigation until the browser is closed and disappear when the browser is closed. Their use is strictly limited to the transmission of session identifiers consisting of random numbers generated by the server necessary to allow safe and efficient exploration of the site.

3 - Third party cookies

1. In relation to their origin, a distinction is made between cookies sent to the browser directly from the site you are visiting and third-party cookies sent to your computer from other sites and not from the one you are visiting.

2. Permanent cookies are often third-party cookies.

3. Most third-party cookies are tracking cookies used to identify online behavior, understand interests and therefore personalize advertising offers for users.

4. Third-party analytical cookies may be installed. They are sent from the domains of the aforementioned third parties external to the site.

5. Third-party analytical cookies are used to detect information on user behavior on castellodellesorprese.it. The detection takes place anonymously, in order to monitor performance and improve the usability of the site. Third-party profiling cookies are used to create profiles relating to users, in order to propose advertising messages in line with the choices expressed by the users themselves.

6. The use of these cookies is governed by the rules established by the third parties themselves, therefore, users are invited to read the privacy information and the instructions for managing or disabling cookies published on the relevant web pages.

Support in configuring your browser

1. The user can also manage cookies through his browser settings. However, deleting cookies from your browser may remove the preferences you have set for the site.

2. For further information and support you can also visit the specific help page of the web browser you are using:

- Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

- Firefox: https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-...

- Safari: http://www.apple.com/legal/privacy/it/

- Chrome: https://support.google.com/accounts/answer/61416?hl=it

- Opera: http://www.opera.com/help/tutorials/security/cookies/

Plugin Social Network

1. This site also incorporates plugins and/or buttons for social networks, in order to allow easy sharing of content on your favorite social networks. These plugins are programmed so as not to set any cookies when accessing the page, to safeguard user privacy. Cookies are possibly set, if so provided by social networks, only when the user makes effective and voluntary use of the plugin. Please note that if the user browses while logged into the social network then he has already consented to the use of cookies conveyed through this site when registering on the social network.

2. The collection and use of information obtained through the plugin are governed by the respective privacy policies of the social networks, to which please refer:

Facebook: https://www.facebook.com/help/cookies

Twitter: https://support.twitter.com/articles/20170519-uso-dei-cookie-e-di-altre-...

Google :http://www.google.com/policies/technologies/cookies

Pinterest: https://about.pinterest.com/it/privacy-policy

AddThis: http://www.addthis.com/privacy/privacy-policy

Linkedin: https://www.linkedin.com/legal/cookie-policy

User Rights

1. The art. 13, c. 2 of EU Regulation 2016/679 lists the user's rights.

2. The castellodellesorprese.it website therefore intends to inform the user of the existence:

– of the right of the interested party to ask the owner for access to personal data (art. 15 EU Regulation), their updating (art. 7, co. 3, letter a) Legislative Decree 196/2003), the rectification (art. 16 EU Regulation), integration (art. 7, co. 3, letter a) Legislative Decree 196/2003) or limitation of the processing that concerns him (art. 18 EU Regulation) or object, for legitimate reasons, to their processing (art. 21 EU Regulation), in addition to the right to data portability (art. 20 EU Regulation);

- the right to request cancellation (art. 17 EU Regulation), transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data are have been collected or subsequently processed (art. 7, co. 3, letter b) Legislative Decree 196/2003);

– of the right to obtain certification that the updating, rectification, data integration, cancellation, data blocking and transformation operations have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right (art. 7, co. 3, letter c) Legislative Decree. 196/2003);

3. Requests can be addressed to the data controller, without formalities or, alternatively, using the form provided by the Guarantor for the Protection of Personal Data, or by sending an email to the address: info@grottadibabbonatale.it

4. If the processing is based on art. 6, paragraph 1, letter. a) – express consent to use – or on the art. 9, paragraph 2 letter. a) – express consent to the use of genetic, biometric, health-related data, which reveal religious or philosophical beliefs or trade union membership, which reveal racial or ethnic origin, political opinions – the user has the right to withdraw consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation.

5. Likewise, in case of violation of the law, the user has the right to lodge a complaint with the Guarantor for the Protection of Personal Data, as the authority responsible for monitoring processing in the Italian State.

6. For a more in-depth examination of the rights you are entitled to, see the articles. 15 et seq. of EU Regulation 2016/679 and art. 7 of Legislative Decree 196/2003.

This Policy may be changed in the future, so please visit this page regularly for any updates.

Last update: 05 February 2022